Before you submit a question, please look over the list of questions below before submitting a question via e-mail or phone.  There is a good chance that your inquiry may have already been asked!  If your question is not listed here, a link to our e-mail address is provided at the bottom of the page.  However, if you proceed to the e-mail address without looking over this FAQ and ask a question that is already answered below, your e-mail will be discarded without reply.  We receive a large volume of queries each day and can not spend extra volunteer time answering queries already answered below.  Thank you for your understanding.

-- Do you operate only on the weekends? 
-- What are the train times and prices? 
-- What trains operate to Robbins Crossing? 
-- Do you offer discounts to active/former military and their families? 
-- How far in advance can I purchase tickets and when do they arrive? 
-- What do I need to have with me when I pick up advance-ordered tickets? 
-- Are the coaches enclosed or open?  Are they air conditioned? 
-- Do I have to pay extra for the air conditioned or open car? 
-- Are seats assigned? 
-- Do you serve food on the train?  Can we bring food on the train? 
-- Do you have a picnic area nearby? 
-- How do I order tickets online for the July 4th shuttle trains? 
-- Are your rides round trip?  Where do we board? 
-- How early should we arrive? 

• Do you operate only on the weekends?
  Yes, however these trains operate on a charter basis for tour groups, school groups, etc. There is no published schedule available for these trains.  If interested in chartering the train, please visit our Charter Train page.
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• What are the train times and prices?
  We operate every Saturday and Sunday between Memorial Day and the last weekend of October.  Train times are Noon and 2:30pm.  We also operate special event trains throughout the year as well.  Please refer to our home page and click on the "Purchase Tickets" link.
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• What trains operate to Robbins Crossing?
  Each weekend train at Noon and 2:30pm between Memorial Day and the end of October; Memorial Day and Labor Day train; and October weekday fall foliage trains. For a complete list of our trains for 2013, please check out the Trains of 2013 page.
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• Do you offer discounts to active/former military and their families?
  We only offer military discounts to the active/former military.
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• How far in advance can I purchase tickets and when do they arrive?
  You may purchase tickets at any time during the year.  Tickets can not be purchased beyond the current operating season.  Once tickets have been ordered, they will be held at the Nelsonville Depot on the date of departure.  You must have a confirmation form or some form of ID ready to pick up the tickets.  Tickets are not mailed out. Also, please be aware that your bank/credit card statement will show "Ticket Biscuit" if purchased online. TicketBiscuit is the company we use to handle our online ticket sales. It's how we're able to even offer this option at all.
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• What do I need to have with me when I pick up advance-ordered tickets?
  You will need a copy of the confirmation if ordered online. Otherwise, at least one form of ID will need to be on-hand to pick up the tickets.
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• Are the coaches enclosed or open?  Are they air conditioned?
  During the summer and fall, both open and enclosed cars are on the train.  Only one coach is air conditioned and may or may not be on the train.  It's availability is on the train is not known by the customer service staff until the date of departure.
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• Do I have to pay extra for the air conditioned or open car?
  No.  All tickets are good for any available seat and car on the train.  Seating is on a first-come, first-served basis.
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• Are seats assigned?
  No.  Seating is on a first-come, first-served basis.  It is recommended to have a member of your party secure a seat or seats while you pick up the tickets in the depot.
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• Do you serve food on the train?  Can we bring food on the train?
  No food or beverages are provided during the train ride.  We do have a soda pop vending machine at the depot, though.  You may bring your own food and non-alcoholic beverages on-board the train with you.  If you do not have anything with you when you arrive, there are several fast food restaurants in Nelsonville, as well as the Boot Grille next door at the Rocky Outlet.
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• Do you have a picnic area nearby?
  We do have some picnic tables around the depot that are available on a first-come, first-served basis.  You do not need to notify the depot staff about securing a table and tables are not available for reservation.  Food and non-alcoholic drinks are permitted on the train as well.
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• How do I order tickets online for the July 4th shuttle trains?
  Our "Thunder in the Valley" Independence Day fireworks shuttles to Hocking College are not available for advanced purchase.  The fees incurred through online transactions do not make it feasible for us to offer online purchase.  We try to have every piece of available equipment on our train to accommodate as many people as possible.
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• Are your rides round trip?  Where do we board?
  Unless specifically stated otherwise, all trains are round trip.  Again, unless specifically stated, trains are boarded at the Nelsonville Depot.  For more information regarding our depot's location and directions, please click here.
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• How early should we arrive at the depot?
  Please try to arrive no later than 30 minutes prior to the scheduled departure time.  If you or a member of your party are running late due to traffic or some other circumstance, we can not guarantee that the train can be held and a refund will not be given.  Refunds (less a 10% cancellation fee) are only available for cancellations made 48 hours before the date of departure.
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If your question has still not been answered, please click here and we will try to answer your query as soon as possible.  We operate with a full volunteer staff, so please be patient as we get to your question.  Thank you and we look forward to seeing you soon!

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